Refund & Cancellation Policy

New accounts get a card-required 3-day trial. If you cancel before the trial ends, you are not charged. If you do not cancel, your plan begins and your card is charged at the end of the trial.

You can cancel anytime from your billing settings, which open the Stripe customer portal. Cancellation stops future charges; your access continues until the end of the current paid period.

Subscriptions are billed in advance and partial periods are generally non-refundable. We may grant a refund at our discretion, and we honor any statutory refund or withdrawal rights you have under applicable consumer law (including EU/UK rights where they apply). Statutory-rights wording is pending counsel confirmation.

Plans include per-plan caps. Overage for real submitted trades is opt-in only and is described to you before you enable it; it is billed according to your plan.

If a payment fails, we retry for a short grace period. If it still fails, your plan may be downgraded and paid features locked until billing is restored.

If we change prices, we will give reasonable notice before the change applies to your subscription.

For a refund request or billing question, reach us at [support contact email — operator to confirm] or through the Sonde support page. Privacy-specific requests can also go to [privacy contact email — operator/counsel to confirm].

Sonde is operated by [Sonde operating entity — counsel to confirm]. This page was drafted for review and is pending human/counsel approval before paid launch.